1st Ascent Climbing & Fitness Job Aid
Problem: 1st Ascent employees, both new and existing, are making frequent mistakes and encountering challenges when using the gym software, Wellyx. These mistakes and challenges result from a lack of adequate knowledge and proficiency in effectively utilizing Wellyx, leading to inefficiencies, errors, and frustration among the employees.
Solution: 1st Ascent partnered with Melissa to create a comprehensive job aid that supports both new and existing employees on how to effectively use the gym software, Wellyx. The content of this job aid is designed with a step-by-step approach to help employees navigate and maximize the features and functionalities of Wellyx when needed.