Problem: New employees with less than one year of experience in customer service lack guidance and resources to deliver exceptional customer service experiences. This knowledge gap creates potential risks of providing subpar customer service and leads to inconsistent practices in handling customer interactions.
Solution: Northwest Tropicana employees will be required to attend an instructor-led virtual training focused on equipping employees with the essential skills and knowledge needed to excel in customer service. The training aims to provide participants with effective communication techniques, strategies for handling challenging customer situations, and examples of personal customer service stories to learn from.
Tools: Microsoft PowerPoint, Microsoft Word, Canva